Your warranty does not apply if: After your warranty period, we can offer you an Out of Warranty service or a repair solution via our Certified Service Centre if you wish to make use of this service. For AOC monitors we follow Pixel Policy -ISO 9241-307 Class 1. A proof of purchase (POP) must be provided for you to apply for a DOA request and your defective product must be returned completely in the original box with all the accessories included. AOC warrants this product to be free from defects in material and workmanship for a period under. Please contact our AOC Customer Service Centre and an AOC Customer Service Representative will forward your request to a Certified Service Partner in your country. Your warranty does not cover for the losses consequent in nature, including but not limited to loss of data or loss of business. Here is a censored version of the email chain I have with the support: Hi [REDACTED], Thanks for contacting AOC Support Please reply back with a few things in order to get your monitor serviced. Your warranty applies when the product has been handled properly for its intended use and in accordance with the operating instructions. Lige siden AOC blev grundlagt for et halvt århundrede siden, har vi specialiseret os i skærmteknologi. Sign up to get the best content of the week, and great gaming deals, as picked by the editors. There was a problem. This covers everything from the monitor leaping off your desk and crashing into the floor, to "even nuclear war." Receive news and offers from our other brands? Types of Pixel Defects with acceptable level. The monitor terms include a one-time accidental damage claim during the first year of ownership. For AOC monitors we follow Pixel Policy -ISO 9241-307 Class 1. During this period, TPV will, at its option, either repair the defective product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except as *stated below. Please click the link below for warranty details: In order to download the following documents, you must have Adobe Acrobat Reader. We strives to deliver the highest quality products and therefore use some of the industry's most advanced manufacturing processes and practice stringent quality control. Please refresh the page and try again. Accidental damage protection is part of AOC's new "Re-Spawned" warranty program for all of its gaming monitors. We stand behind the quality of every monitor with a generous 3 years warranty. Please deactivate your ad blocker in order to see our subscription offer, Alexandria Ocasio-Cortez has set up a Twitch channel for an Among Us stream, Gabe Newell wants to talk to New Zealand Prime Minister about developers relocating there. Hi guys, I recently bought an AOC Q3279VWFD8 monitor whilst I was still o/s. Dark Sub-Pixel: A sub-pixel is displayed as a small black dot on a white pattern. AOC will at least foot the bill to send back a replacement, though. The exchange Limit for dead pixel must be more than 2 dots for 1, 36 months, from end-user invoice date for monitor and 24 months, from end-user invoice date for LCD monitor, 39 months, from the production date identified from the serial number for LCD monitor, Shipping or improper installation or maintenance, Any cause other than ordinary application, Repair, modification, or installation of options or parts by anyone other than an AOC Authorized Service Center, Improper environment- Excessive or inadequate heating or air conditioning or electrical powers failures, surges or other irregularities, Fire, flood, earthquake, terrorist attack or other accidents. **Subject to local warranty conditions by law. There are two types of pixel defects: Bright Sub-Pixel: A sub-pixel is displayed as a small white dot on a black pattern. Our Certified Service Partner will contact you with an estimate quotation for a service or a repair solution for you to decide accordingly. The proof of purchase (POP) documents have been altered in any way or made illegible; The model-and/or serial number on the product has been altered, removed or made illegible; Unauthorized service organizations or persons have carried out repairs or product modifications and alterations; The defect is caused by abuse or misuse of the product or by environmental conditions that are not in conformance with the recommended operations of the product; The defect is caused by connection to peripherals, additional equipment or accessories other than those recommended in the user manual; The defect is caused by an external enclosure, assembled around the product which has not been recommended in the user manual; The product has been damaged -including but not limited to damage by pets, lightning, abnormal voltage, water or fire, natural disaster or transport accident; The product is defective due to wear of parts, which can be considered as consumable parts by their nature; The product does not function properly because it was not originally designed, manufactured, approved and/or authorized for the country where you use the product, which might occur in instances where the product has been purchased in another country other than that of its intended use.
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